A subscription plan is an amount you pay periodically, depending on your plan (weekly, monthly, and semi-annually) to access the workout and nutrition programs of the Alpha Shred Challenge.
Until your subscription is canceled, your account will be billed whether or not the app is used or not.
Deleting your account does not stop your subscription. It only removes your user account from the system but the recurring billing continues.
I already canceled my subscription via the support ticket and customer service confirmed it but I am still billed this month.
No worries, if your subscription was already canceled by our team, we refund your payment asap. Just send an email to the customer support team so we can process it.
To cancel your subscription, please send an email to the customer support team at firstname.lastname@example.org. Please send your request at least 3 days before your renewal date to avoid any unwanted charges to your account.
That depends if you still have the coupon code you used when you originally subscribed to the program and if the code is still active. Otherwise, the current subscription rate will apply.
The Alpha Shred membership is non-transferable. If you do not wish to continue anymore, you may cancel your subscription anytime.
All subscriptions are risk-free and you can cancel anytime. Simply cancel your subscription at least 2 days before your renewal date to avoid any unwanted charges to your credit card or Paypal.
Refunds will not be issued if your renewal fee has been processed.
Absolutely! We can refund the double charge in your account. Please send an email to email@example.com and the support team will help to process your refund.
You can only access your workouts and meal plan until the end of your subscription. As soon as your subscription expires, you will not be able to view the challenge materials anymore.
Yes. You can pause your subscription anytime you want. You can contact customer support anytime at firstname.lastname@example.org. Or you can do it yourself from your account. Just log in to the web app and follow these steps:
Please note that pausing your subscription will automatically prevent your access to the materials. So please keep that in mind and plan out accordingly.
I canceled my account and requested a refund but the money is still not in my bank.
It normally takes 5-10 business days for the fund to appear in your statement. If after that and the money is still not in your account, please contact your bank.
Unfortunately, we cannot issue a refund. Coupons are non-refundable and cannot be exchanged for cash in part or full.